Any payment of a booking deposit and/or balance implies the client’s agreement to the conditions indicated below.
1. Reservation
All reservations must be made following the instructions available on the website www.lagodicomoapartments.com.
Reservations are to be considered confirmed only after the client has paid the deposit.
2. Terms of payment
Upon booking, the client is required to pay a deposit of between 30% and 50% of the total amount due according to the length of the stay.
The balance must be paid by the client no later than 7 days before the date of arrival. For this purpose, 15 days before the check-in date, a link will be sent to the client’s email (indicated at the time of booking) through which the payment of the balance must be made.
If the balance due is not paid within 7 days from the indicated arrival date, the reservation will be automatically canceled and the deposit will NOT be refunded.
2. Cancellation policies
The cancellation of a reservation must be communicated exclusively via email to the address info@lagodicomoapartments.com.
In the case of cancellations and changes made up to 15 days prior to the indicated date of arrival, the deposit will be refunded and nothing further will be due from the client.
For cancellations after the aforementioned term and no later than 7 days before the arrival date, the full amount of the deposit paid at the time of booking will be retained as a penalty.
For cancellations made less than 7 days before the date of arrival, the full amount of the stay will be retained as a penalty, including deposit and balance.
This cancellation policy is not valid for the “Non Refundable” discounted rate. In this case the total amount of the reservation must be paid upon booking and will not be refunded in case of cancellation.
No refund is due to the client for early departure.
3. Changes to the reservation
Any changes made by the client to the reservation must be communicated via email to info@lagodicomoapartments.com, indicating the request.
In this event, we will try to satisfy the client’s request wherever possible.
Changes to the reservation to be communicated include those related to the length of the stay and the number of guests.
If the booking modification requires an increase in the amount already paid, the client must pay the difference with an additional deposit within 5 days of the request.
If the change of reservation entails a reduction of the amount paid, the difference will be settled upon payment of the balance, but only if the change is requested no later than 7 days before the arrival date and provided that the amount of the difference does not exceed 20% of the total price of the stay, accepted by the client on the date of booking.
4. Check in and check out
Upon arrival, every guest is required to present a valid identity document. This procedure can be facilitated by filling in the registration form that will be sent to you before arrival.
Check-in cannot be carried out before 3 pm on the day of arrival but, according to the needs of the client and the management, it can be in self-check-in mode. In this case all the necessary information will be provided.
At the time of check-in, the number and age range of the guests (infant, child, adult) must correspond to those indicated at the time of booking.
Failing this, the management reserves the right to cancel the reservation and charge the client the entire amount of the stay.
Please note that pets are NOT allowed, not even in the external areas of the property (garden, terraces, balconies).
Check-out must be completed before 10 am on the day of departure.
Any requests to change the time of check-in and/or check-out will be met by the management whenever possible.
5. Circumstances beyond our control
The management declines all responsibility for disservices due to undelivered supplies, accidental malfunctioning of equipment or other causes of force majeure.
We also decline any responsibility for damage caused by other guests, by atmospheric events, natural disasters, epidemics, disease and theft.